Purchase, Refund, Upgrade and Support Policy购买、退款、升级与支持政策

1. Pre-release status and seller1. 预发布状态及销售主体

The software publisher and licensor is M&C Nebulae Australia Pty Ltd. Contact: info@mcnebulae.com.au. This public website presents the upcoming products, planned prices and commercial policies. Purchasing and software downloads are not yet available.软件发行和许可主体为 M&C Nebulae Australia Pty Ltd，联系方式：info@mcnebulae.com.au。本公开网站介绍即将发行的产品、计划价格和商业政策；目前尚未开放购买及软件下载。

2. Products and computer allowance2. 购买内容与设备额度

PrivatyVault is a separately purchasable vault product. PrivacyCut includes editing and vault entitlement without a separate PrivatyVault purchase for the same named user. Its included standalone Vault and Cut share the allowance of up to three computers. Replacement is permitted under the licence agreement.PrivatyVault 是可单独购买的保险库产品。PrivacyCut 包含剪辑及保险库权益，同一指定用户无需再购买 PrivatyVault；包含的独立 Vault 与 Cut 共用最多 3 台电脑的额度。允许换机，条件见软件许可协议。

Existing Vault users purchasing Cut can select compatible existing vaults without re-importing the same media into new encrypted copies, subject to complete data and valid keys. Current safeguards restrict concurrent sessions on the same vault/workspace. The approved standard-price crossgrade and manual-review rules are stated in section 15; no retrospective refund is promised.已有 Vault 用户购买 Cut 时可以继续选择兼容的原库，无需为同一素材再次加密导入；仍须完整库文件和有效密钥。同一库／工作区的并发会话受当前安全机制限制。标准价补差与人工审核规则见第 15 节，不据此承诺追溯补退原订单。

3. International pre-purchase information3. 全球结账前告知

Before payment, disclose product, version/platform, functions/limits, Windows and external NTFS USB requirements, delivery, included upgrade dates, the three-computer allowance, total price/currency/taxes and applicable withdrawal/refund information. Unavailable territories must be disclosed before accepting payment.付款前应显示产品、版本／平台、功能和限制、Windows 与外接 NTFS USB 要求、交付方式、包含的升级起止日期、3 台电脑规则、总价、币种、适用税费，以及适用的撤回和退款信息。任何不可用地区须在接受付款前说明。

Checkout is intended to confirm usual-residence/billing country or region and state/province/postcode where needed, reasonably checked against payment details for tax and consumer rules. This does not require continuous connectivity or location tracking in the local editor. A selected country cannot be used to remove mandatory rights that actually apply.结账拟确认购买者通常居住或账单国家／地区，必要时州省和邮编，并与支付资料合理核对，用于税费和消费者规则。此信息不要求本地剪辑软件持续联网或定位。用户自行选择的国家不能用来排除其实际适用的强制权利。

4. Delivery and order records4. 交付及订单证明

Once sales open, order confirmation will identify the purchased product, licence scope, applicable policies and upgrade entitlement. The planned route is website licence purchase followed by Microsoft Store installation. A Store installation alone does not grant a paid software licence.开放销售后，订单确认将说明购买产品、授权范围、适用政策及升级权益。计划在官网购买授权，再从 Microsoft Store 安装；仅安装商店软件不等于取得付费软件许可。

5. First year of included upgrades5. 首年免费升级

A one-time purchase with formal delivery includes the following 12 months of upgrades, with dates recorded in the order. Applicable feature and maintenance releases published for the entitled product during that period carry no additional upgrade charge. Cross-product/future-platform entitlement must be explicit; an unreleased Mac edition is not a current deliverable.一次性购买并完成正式交付，包含随后 12 个月的免费升级权益，起止日期写入订单。期间该授权产品发布的适用功能升级和维护版本均包括在内，不另收版本升级费。跨产品或未来跨平台权益须明确，不把未发布的 Mac 版当作现有交付。

Included upgrades are not a promise to release a particular feature by a fixed date, support every future OS indefinitely or provide an unpublished roadmap. Specific sales promises and statutory obligations are not cancelled by this clause.免费升级不表示承诺在固定日期发布某项功能、无限期适配未来系统或提供未公布的功能清单。已作出的具体销售承诺及适用法定义务不因本条取消。

6. Optional annual upgrades after year one6. 后续年度升级收费及不续购

After year one, another 12-month upgrade entitlement may be purchased voluntarily, with price/currency/taxes/dates disclosed before payment. There is no default automatic charging, compulsory renewal or retrospective charge for skipped years. The new order must identify which previously released versions it includes.首年后可自愿购买新的 12 个月升级权益，届时价格、币种、税费和起止日期在付款前列明。不开默认自动扣费或强制续购，也不把中间未购买的年度追溯收费。购买新升级期后适用哪些已发布版本，应在该订单中明确。

Already purchased features remain usable after the update term expires, including in a newer Microsoft Store package. Security fixes and maintenance of those features do not require another annual purchase. New paid features are available when their published introduction date falls within a valid update entitlement; otherwise an optional annual upgrade is required. No automatic renewal. Ordinary activation, up to seven days offline and applicable refund revocation still apply. Package installation alone does not grant new paid features.升级权益到期后，已购买的功能继续可用，包括安装较新的 Microsoft Store 软件包之后。既有功能的安全修复和维护无需再购买年度升级。后续新增收费功能按公布的功能首次发布日期与有效升级权益判断，超出权益期需自愿另购年度升级，不自动续费。普通激活、最多七天离线及对应退款撤销规则继续适用；仅安装新软件包不会自动获得新增收费功能。

7. Statutory corrections and security updates7. 法定修复与安全更新独立保留

Upgrade pricing does not restrict corrections, security updates, conformity remedies or consumer rights that must be supplied free under law. Where EU/EEA digital-content rules apply, necessary updates may be required beyond year one according to reasonable consumer expectations and law. Twelve months is not a universal cutoff for legal responsibility.升级收费安排不限制依法必须免费提供的修复、安全更新、符合性补救或其他消费者权利。欧盟／欧洲经济区数字内容规则适用时，必要更新义务可能按消费者合理预期及相应法律持续超过首年，不能简单以 12 个月为法定责任截止。

A particular old branch may lawfully reach end of maintenance with applicable notice/migration/remedies. An outstanding legally required correction must not be sold only as another year of feature upgrades. This does not promise every new feature for every old branch for life.我们可以依法停止维护特定旧分支，并给出适用通知、迁移或补救安排；但不得把尚未履行的法定修复包装成必须再买一年才能获得的功能升级，也不承诺所有旧分支终身获得每项新功能。

8. Quality problems and statutory refunds8. 质量问题与法定退款

Contact us if the software fails applicable consumer guarantees or contractual promises. Remedies depend on jurisdiction and severity: major goods problems under Australian law generally permit a consumer to choose refund or replacement; minor problems may be repaired free within a reasonable time, with further rights for failed/delayed repair. Services/digital content may be classified differently elsewhere.如软件未达到适用消费者保障或合同承诺，请联系核查。应采用何种补救取决于适用法律及问题严重程度：澳洲重大商品问题通常允许消费者选择退款或替换；非重大问题可在合理时间内免费修复，并保留修复失败或拖延时的进一步权利。服务或数字内容分类在其他地区可能有不同规则。

Downloading, using the software, expiry of a voluntary refund period, not purchasing annual upgrades or a standard 'no refunds' clause does not remove statutory rights. Compensation for legally recoverable foreseeable loss is not replaced by a blanket purchase-price or AUD100 cap.下载过、使用过、超过自愿退款期、没有购买下一年度升级或标准条款中的“不退款”，均不能排除依法存在的权利。依法可获的合理可预见损失赔偿也不被统一购买价或 100 澳元上限取代。

9. Digital-download withdrawal rights9. 欧盟／英国等数字下载撤回权

Applicable EU/EEA and UK consumer rules generally provide a 14-day withdrawal period for distance digital-content purchases. Immediate download during that period requires the relevant express prior consent to begin delivery and acknowledgement of losing the corresponding withdrawal right, plus retainable contract confirmation. Keep this separate from general acceptance and marketing consent; do not pre-tick it.在适用的欧盟／欧洲经济区及英国消费者规则下，远程购买数字内容通常涉及 14 天撤回期。若在该期内立即提供下载，须按当地规则，在交付开始前取得明确的立即交付同意和对失去相应撤回权的确认，并提供可保存的合同确认。应与一般协议接受、营销同意分开，不预先勾选。

Without required steps, a download button or general acceptance alone must not be presented as ending withdrawal rights. Lawful loss of withdrawal does not remove non-conformity, defect or other statutory remedies. This section does not replace national conditions or apply EU/UK rules indiscriminately elsewhere.未完成适用步骤时，不得仅以下载按钮或一般接受协议宣称撤回权已丧失。撤回权的合法终止不取消数字内容不符合合同、存在缺陷或其他法定救济。本节不替代各国具体条件，也不把英国／欧盟规则错误地强加到所有其他地区。

10. 30-day no-reason full commercial refund10. 30 天无理由全额商业退款

Once commercial sales open, software base licences and separately purchased annual upgrades carry a no-reason full refund when requested within 30 days after successful payment, based on when the request is sent. No reason or defect proof is required. Feedback is optional, not a refund condition. This promise applies in all enabled sales territories.正式销售后，对软件基础许可和单独购买的年度升级订单，您可在付款成功后 30 天内申请无理由全额退款，以申请发出时间为准；无需说明原因或证明软件存在缺陷。可自愿提供使用反馈，但不是退款条件。该承诺适用于所有已开放销售地区。

The refund is the full amount actually paid for the relevant purchase, including applicable tax charged on it and reflecting any discount. The same refunded payment is not refunded twice. We may reasonably verify the order and prior-refund status without private media, passwords or recovery keys. Trying a repair is not a prerequisite to this commercial refund.退款金额为对应购买项目实际支付的全部金额，包括随该项目收取的适用税费，按优惠后的实际付款计算。已退款的同一笔款项不重复退还；我们可合理核实订单及是否已退款，不据此索取私密素材、密码或恢复密钥，也不要求先尝试修复才能行使本商业退款。

Thirty days is an additional commercial promise, not a reduction of statutory withdrawal, defect remedies or other non-excludable rights. Valid immediate-download consent does not cancel this commercial refund. Duplicate orders, incorrect charges and non-delivery are also handled under applicable law.30 天是额外商业承诺，不缩短当地法定撤回、质量问题救济或其他不可排除权利；即使合法同意即时下载，仍可在本商业承诺范围内退款。明显重复订单、错误扣款和未交付问题另外依法处理。

Completed refunds cancel the entitlement supplied by that order as explained under “Entitlements and data after a refund”. Processing/bank settlement may occur after the request deadline without invalidating a timely request.退款完成后取消该订单对应授权，具体见本政策“退款后的授权和数据”条款。退款处理或银行到账可以晚于申请期限，不因处理时间使按时提出的申请失效。

11. How to request help or a refund11. 如何申请协助或退款

To request the 30-day no-reason refund, email info@mcnebulae.com.au with an order number or purchasing email for verification. No reason, reproduction steps or defect evidence is required. For separate defect claims or technical help, you may add version/system details and redacted errors; they are not conditions of the no-reason refund.申请 30 天无理由退款：向 info@mcnebulae.com.au 发送订单号或购买邮箱即可供核对，不必说明理由、复现步骤或提交缺陷证据。质量问题或技术协助可另附产品版本、适用系统及脱敏错误，但不把这些信息作为无理由退款的前提。

Refunds normally return through the original payment method. If unavailable, agree an appropriate lawful alternative. The company deducts no usage or processing fee. Disclose payment channels, expected processing/settlement and possible bank currency-conversion differences at checkout; instant settlement is not promised. Court, regulator and other lawful complaint routes remain available.原则上通过原付款渠道退回；原渠道无法使用时，依法与您商定适当方式。公司不扣除使用费或处理费。付款渠道、预计处理／到账说明及可能由银行产生的换汇差异在结账时说明，不承诺即时到账。法院、监管或其他依法投诉途径不因本政策而受限。

12. Technical support scope12. 技术支持范围

Current help consists of the local knowledge base, manuals and the contact email. There is no promise of 24/7 human support, fixed response times, remote takeover or recovery of arbitrary damaged media. Hours and any included human-support period must be settled before launch; first-year upgrades alone do not mean round-the-clock support.当前帮助包括本地知识库、使用说明及上述联系邮箱；未承诺全天候人工服务、固定回复时限、远程接管用户电脑或恢复任何损坏素材。客服时段和首年是否另含人工支持权益，须在上线前明确；首年免费升级本身不自动等同 24 小时支持。

Ordinary support covers installation, bound USB setup, vault management, supported editing/export, backup/recovery instructions and issue assessment. External-system forensics, disk repair, cracking lost keys, unsupported-format conversion and modified-build debugging are not fixed included services. This does not remove statutory obligations concerning defects in our software.一般支持涵盖安装、绑定外接盘、库管理、已支持的编辑与导出、备份／恢复说明及问题核查。外部系统取证、硬盘修复、遗失密钥破解、未支持格式转换或修改构建调试不作为已包含的固定服务；这不排除软件本身缺陷的法定义务。

13. Entitlements and data after a refund13. 退款后的授权和数据

After a full refund, withdraw the commercial licence for that purchase and revoke its activation. Paid use under that licence must stop and lawful checks must not be bypassed. An upgrade-only refund withdraws that upgrade entitlement while preserving the existing base licence and previously entitled versions.全额退款完成后，撤销对应购买项目的商业许可并停用其激活授权。用户应停止依该许可使用付费功能，不得绕过合法校验继续使用。单独退年度升级只撤销该次升级权益，原有买断许可和此前获授权版本仍有效。

Refunding a PrivacyCut base licence also removes the PrivatyVault entitlement included with that purchase, without affecting a separately purchased and unrefunded PrivatyVault licence. Upgrade expiry alone does not revoke a base licence. State the refunded scope in confirmation to avoid cancelling other valid orders.退 PrivacyCut 基础许可时，随该笔购买附带的 PrivatyVault 权益一并取消；不影响另行购买且未退款的 PrivatyVault 许可。仅升级期到期而未申请退款，不是撤销基础许可的理由。具体退款范围应在确认中列明，避免取消其他有效订单。

Vaults, projects and media remain yours. Refund/deactivation does not authorise remote deletion, damage or withholding of data, or require deleting media before a refund. Provide reasonable read-only preview, decryption/export or another retrieval path without requiring repurchase. Retrieval is not permission for continued full editing or commercial use after refund. Independent third-party and non-excludable statutory rights remain preserved.您的保险库、工程和素材仍归您所有。退款或停用不授权我们远程删除、破坏或扣留数据，不要求先删除素材才能退款。应提供合理的只读预览、解密导出或其他数据取回安排，不以再次购买为条件；这些安排不是退款后继续完整剪辑或商业使用的许可。第三方许可权及不可排除法定权利保留。

Internal validation covers refund revocation and retrieval-mode permissions. Actual order/refund integration and public licensing hosting remain to be deployed. Ordinary licences are revoked on the next successful online check, or by expiry of an existing seven-day lease when continuously offline. Licence validation uploads no private content and does not remove content-process isolation.内部版已验证退款撤销及文件取回模式的权限边界；正式订单／退款对接和公网授权服务仍待部署。普通授权在下次成功联网校验时撤销，持续离线最迟在已有 7 天租约结束时撤销。授权校验不上传私密内容，不取消素材进程隔离。

14. Regional supplements and changes14. 地区补充与变更

See Software Licence Agreement Appendices A–D for regional priority and Australian, EU/EEA, UK and other supplements. The 30-day commercial promise applies consistently in every enabled sales territory, with mandatory local rights taking priority. Platform terms apply within its actual seller/payment role without replacing our product, privacy and after-sales promises.地区适用顺序和澳洲、欧盟／欧洲经济区、英国及其他地区补充见《软件许可协议》附录 A–D。30 天商业承诺在全部已开放销售地区一致提供；当地不可排除权利优先。销售平台仅按其实际卖方或支付职责适用，不替代本公司产品、隐私和售后承诺。

Price changes apply to new orders or voluntarily purchased upgrade periods, not retrospective reductions of bought rights. Material policy changes require lawful notice; unilateral webpage changes do not override existing orders. Final versions and change records should be retainable.以后价格变更应只影响新订单或用户自愿购买的新升级期，不追溯缩减已购权益。重大政策变更应依法通知，不用单方面网页变更覆盖既有订单。正式版本及其变更记录应可由用户保存。

15. Approved prices and linked-order rules15. 确定价格与关联订单规则

PrivatyVault: A$49 AUD. One-time purchase with 12 calendar months of updates.PrivatyVault：A$49 澳元。一次购买含 12 个日历月升级。

PrivacyCut · Vault included: A$99 AUD. One-time purchase with 12 calendar months of updates.PrivacyCut · 包含保险库：A$99 澳元。一次购买含 12 个日历月升级。

Vault → Cut: A$50 AUD. One standard-price eligible Vault order per verified named user/source order; no stacking.Vault → Cut 补差升级：A$50 澳元。限同一已验证指定用户的符合标准价条件 Vault 原订单，每个来源订单一次，不叠加。

Vault · 12 more months of updates: A$19 AUD. Optional one-time additional 12-month update entitlement; no automatic renewal.Vault · 另购 12 个月升级：A$19 澳元。可选的一次性另购 12 个月升级，不自动续费。

Cut · 12 more months of updates: A$39 AUD. Optional one-time additional 12-month update entitlement; no automatic renewal.Cut · 另购 12 个月升级：A$39 澳元。可选的一次性另购 12 个月升级，不自动续费。

The first update year starts on successful payment. Later annual terms extend from the later of payment and the latest valid expiry. UTC calendar months clamp to the last valid day. Refunding an annual term removes only that contribution; subsequent terms are recalculated without it. Already purchased features remain usable, including after Store package updates, subject to the disclosed ordinary licensing checks.首年升级从成功付款起算。后续年度权益从付款与最新有效截止日的较晚者顺延，按 UTC 日历月并取有效月末。退年度升级只移除该次贡献，后续权益按不含该次贡献重算；已购买功能在升级期到期和商店软件包更新后继续可用，仍受已披露普通授权校验规则约束。

A successful Vault-to-Cut upgrade starts a new 12-month Cut update term. Refunding its qualifying Vault source suspends dependent Cut rights for manual settlement; independent valid purchases are preserved. Nonstandard prices, currencies, partial refunds and complex historical orders require manual review.Vault 补差 Cut 成功后新起 12 个月 Cut 升级期。来源 Vault 订单退款时暂停依赖的 Cut 权益并人工结算，独立有效购买保留。非标准价格、其他币种、部分退款及复杂历史订单人工审核。

Commercial refunds requested within 30 days of successful payment require no reason or defect proof and cover separate annual-update orders. Refund requests, provider approval, completed merchant refunds and bank settlement are distinct. This service records verified completed merchant refund consequences; it never treats a local command as a cash refund.成功付款后 30 天内提出的商业退款无需理由或故障证明，包含单独年度升级订单。退款申请、服务商批准、商户退款完成与银行到账是不同状态。系统记录已核验商户退款的授权后果，不把本地命令当作现金退款。

Paddle is the preferred provider candidate, not an approved or connected merchant account. Actual seller identity, territories, tax-inclusive consumer totals, payment/email delivery, production licensing, signature and usable releases must be verified before live checkout. Serious security fixes and mandatory remedies will not be withheld to force renewal.Paddle 是首选候选，尚非获批或已连接的商户账户。真实卖方、可售地区、消费者含税总额、付款／邮件交付、生产授权、签名与可用发行包均须在真实结账前验证。不会扣留严重安全修复及法定救济来强制续购。